Check your SMS registration status

The Texting registration card shows the status of your SMS registration (10DLC) or toll-free verification. Use it to see whether texting is approved, still in review, or waiting on a detail from you.

Where to find it

1. Open Business in the main menu.
2. Scroll to the Texting registration card.

The line at the top of the card is the short answer:

• Texting is live.
• In review — nothing needed from you.
• Action needed
• We're working on it — nothing needed from you.
• Texting isn't turned on for your number.

What the rows mean

The rows you see depend on your number.

• Toll-free verification, with the number you text from.
• Business brand (10DLC): the carriers' check of your business identity.
• Messaging campaign (10DLC): the carriers' check of the kind of messages you send. It starts after your business brand is approved.

If your number is toll-free, the business brand and messaging campaign rows read Not needed.

What each status means

• Approved: done.
• In review: carriers are reviewing it. Nothing is needed from you. For usual times, see "Why texting approval takes weeks".
• Waiting: not filed yet, or waiting on an earlier row.
• Action needed: we need a detail from you to file it. The row names what is missing.
• We're on it: something on our side blocked this. We've been alerted. Nothing is needed from you.
• Rejected: the carrier reviewer rejected it. We've been alerted and will resubmit. Select Show carrier's reason to read why, in the carrier's own words.

Rows also show when they were submitted or last checked.

Fix a row that says Action needed

1. On the row, select Fix. It takes you to the missing field in SMS registration details, lower on the same page. If the missing detail is your EIN, you can enter it on the row itself.
2. Fill in the detail and save.
3. You will see "Saved. We're sending your texting registration now — refresh in a minute to see its status."

Only the account owner can add these details. If you are a team member, the row asks you to have your account owner add it.

If the card doesn't load

If you see "We couldn't load your texting status", refresh the page.