Update your card

Your plan is paid with the card on your Plan & billing page. You can add a card, replace it or remove it there. Card details are entered on a secure payment page, never inside the portal. Only the account owner can add or change the card.

Replace your card

1. Open Settings.
2. Choose Plan & billing.
3. Find the Payment method card. It shows the last four digits of your card.
4. Select Update (on some accounts, Update card). A secure payment page opens.
5. Enter the new card there and save it.
6. Return to Bectify. You'll see the new card there.

Add a card when none is on file

If the Payment method card says "No payment method on file":

• During a free trial: select Keep [name] answering on the Plan & billing page. Adding a card gives you 30 more free credits, and nothing is charged until your plan starts. See "How the free trial works".
• If your account is paused: you add a card when you select Turn [name] back on.
• Otherwise: select Add payment method and enter your card on the secure payment page.

Remove a card

1. On the Payment method card, select Remove.
2. When asked "Remove this card?", select Yes, remove.

Removing your card does not cancel your plan. If no card is on file when your next payment is due, the payment fails. See "Past-due payments" for what happens next. To stop your plan, see "Change or cancel your plan".

If a payment has failed

When a payment fails, a banner appears at the top of the portal. Select the button on the banner and enter a card that works. See "Past-due payments".

If the page does not open

If the secure payment page doesn't open, wait a moment and try again. If it keeps happening, contact Bectify support.

If you don't see a Payment method card

If your Plan & billing page says Included by Bectify, your account has no card and nothing to pay, so there is no card to update.