Billing & account
11 articles
- Change or cancel your planHow the account owner upgrades, downgrades or cancels a Bectify plan, and what happens to your receptionist and your data.
- Change your email or passwordHow to change your Bectify password from your profile or reset it if you forgot it, and what to do if you need a different sign-in email.
- Contact Bectify supportHow to submit a support ticket from the portal, which priority to choose, and how to follow up on a ticket.
- InvoicesWhere to find your Bectify invoices, how to download one as a PDF, and what each invoice status means.
- Language settingsHow to switch the Bectify portal between English and Spanish for yourself, and what the Automatic option means.
- Past-due paymentsWhat happens when a Bectify payment fails, where calls go until it is fixed, and how to fix your card or turn your receptionist back on.
- Plans comparedWhat Solo and Core include, how monthly and annual billing differ, and how each way of starting a free trial works.
- Roles and permissionsWhat the Owner, Admin and Member roles can each do in the Bectify portal, and how the owner changes someone's role.
- Update your cardHow to add, replace or remove the payment card on your Bectify account from the Plan & billing page.
- Usage limitsWhat happens as you use your plan's monthly credits, what happens when they run out, and how team seats work.
- Your data and deleting itWhat Bectify keeps for your business, what you can delete or download yourself in the portal, and how to request deletion or other data.
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