Why a forwarding test fails

A forwarding test has three possible results. One means it works. The other two tell you where the call got stuck. This article also covers the messages you can see when the test can't start.

Went to voicemail

The test call was answered, but not by your receptionist. Either your voicemail picked up before your phone company forwarded the call, or someone answered the phone.

1. Run the test again and let the phone ring. Don't answer it.
2. If it still goes to voicemail, turn off voicemail on that line, or ask your carrier to forward sooner than voicemail picks up.
3. On Telcel, use a shorter ring time in the forwarding code. See "Forward a Telcel line".
4. On Telmex, the timer can't be changed, so the only fix is turning off voicemail on that line. See "Forward a Telmex line".

Never arrived

Nothing answered the test call, and no forwarded call reached your Bectify number. Check these in order:

1. Forwarding is on. Dial the no-answer and busy codes again.
2. The number inside the code is your Bectify number, the one shown on the card as Your Bectify number.
3. You dialed the codes from the same line your customers call.

Then run the test again.

Reached, but caller ID is "not passed"

Forwarding works, but your phone company didn't pass along the caller's number when it forwarded the call. Ask your carrier whether it can keep the original caller ID on forwarded calls.

In Mexico you may see not tested. Forwarding still works.

Messages when the test can't start

• Your assistant isn't live yet — finish setup first. Finish the setup guide, then test.
• Choose 'They call my existing number' first. Select that option under How do callers reach you? and select Save.
• Add a valid phone number before testing. Bectify doesn't have a valid business phone to call, or it matches your Bectify number. Contact Bectify support.
• A test is already in progress. Wait for it to finish.
• You've reached the test limit. You can run 5 tests per hour and 20 per day. The message shows when you can try again.
• We couldn't place the test call — try again in a moment. Wait a little and try again.
• Testing isn't available for your market yet. Contact Bectify support.