Your receptionist
7 articles
- Business hours and days offSet the hours your business is open, confirm your timezone, and block days when your receptionist should not book appointments.
- Change its name and greetingRename your receptionist and change the greeting and tone it uses on phone calls and in chat.
- Edit what your receptionist knowsAdd answers, business context, documents and your website so your receptionist can answer customers accurately.
- How your receptionist answersWhat your receptionist does when a customer calls, chats or texts, what it uses to answer, and where you set each part.
- Pick a personality profileChoose Front Desk, By the Book or The Closer to set how your receptionist handles conversations, then adjust the details.
- Read a call transcriptFind a phone call in your Inbox and read what your receptionist and the caller said, along with the details it collected.
- Transfer calls to a personAdd and verify the phone numbers your receptionist can transfer to, choose when calls go to a person, and test it.
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