Usage limits

Each plan includes a number of credits a month and a number of team seats. This article explains what happens as you use them.

Your monthly credits

• Solo: 200 credits a month.
• Core: 500 credits a month.

Settings › Plan & billing shows how many you have used so far.

When you are getting close

When you have used most of your credits, a notice appears at the top of the portal and the account owner gets an email. It shows how many credits are left and when they reset. Nothing changes for your customers yet.

When your credits run out

A banner tells you what happens on your account. Usually your receptionist stops answering until your credits reset, and calls ring your own phone: the number you confirmed with a code. If you have no confirmed number, callers hear a short message that you can't take the call. You are never billed per call.

To get your receptionist answering again right away:

• On Solo: select Move to Core, or Add credits to buy a one-time pack.
• On Core: select Add credits to buy a one-time pack.

Pack credits never expire. Your monthly credits are always used first.

Only the account owner can move plans or add credits. Other team members see Ask your account owner.

During your free trial

The trial has its own free credits. See "How the free trial works".

Accounts covered by Bectify

If your Plan & billing page says Included by Bectify, you can still see your usage there.

Team seats

Each plan has team seats: 1 on Solo and 3 on Core. The account owner counts as one seat, and so does each invitation that has not been accepted yet.

When every seat is used, the portal shows: "You've used every seat on your plan. Upgrade to invite more team members." To free a seat, remove a team member or revoke a pending invitation in Settings › Team.